TERMS OF PURCHASE AND PAYMENT 1. The Range of Terms and Validity 1.1. These terms are valid between the person (hereinafter referred to as 'Customer') and the webpage https://app.booklux.com/book/joyous-nation (hereinafter referred to as 'Joyous nation online booking') owner Joyous nation Management (Joyous nation) for legal relations while purchasing products and services via Joyous nation online booking. 1.2. Purchasing services and products via Joyous nation online booking are subject to legal acts of Estonia, regulating the legal rights in addition to these terms and conditions. 1.3. Transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by a person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction. 1.4. We reserve the right to change the terms of Ordering Terms, as appropriate, by informing it on Joyous nation website. These changes are effective immediately upon posting. By using this website and placing orders through the e-store, the Customer acknowledges agreement with these terms. 2. Price 2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative. 2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service provider has the right not to return the prepaid amount. 2.3. The seller reserves the right to change prices displayed in the e-store at any time. All changes will be published on the website https://app.booklux.com/book/joyous-nation and are effective from the moment of posting. If a booking is made before the price change is published, the price valid at the time of booking will apply. 3. Products That Require Prepayment 3.1. The product that requires prepayment, selected by the customer from Joyous nation online booking, must be paid in full. By making the payment, the customer assures that he/she has fully read and accepted the terms and conditions provided by the service provider. 3.2. The amount shown in the e-store can be paid through internet banks as well as Visa and MasterCard debit and credit payments. Joyous nation is the data controller and transmits necessary personal data to the authorized processor, Maksekeskus AS, for payment execution. After completing the payment by bank transaction or card transaction, the customer must click the button “Return to merchant” to confirm the transaction. 4. Booking and Confirmation 4.1. When making a booking, you are required to state your name, date of birth, phone number. 4.2. If the confirmation email does not contain a link for canceling the booking, the Customer can cancel the booking by logging into https://app.booklux.com/book/joyous-nation and clicking on the “cancel booking” link. If the confirmation email is not received, the customer should promptly contact the service provider via email or phone to cancel the booking time. 4.3 All refund and cancellation conditions, including the amount to be refunded and the payment terms, are subject to the service provider's internal rules and the agreement between the service provider and the client. The service provider has the right to retain the full payment if the booking is not cancelled in time or if the client fails to show up for the booked service. Any issues related to bookings, including cancellations and refunds, must be addressed directly with the service provider in accordance with the service provider's terms and rules. 4.4. For purchasing tickets, the customer must first select the ticket and then proceed to the payment page. After payment for the ticket is made, the service provider is not obligated to refund the amount. 5. Confidentiality 5.1. All personal information provided while making a purchase in the online booking is confidential and treated in accordance with the law of personal information. Joyous nation does not disclose personal information to third parties without the consent of the customer. 6. Complaints 6.1. All complaints regarding the purchase from the e-store between the customer and Joyous nation will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used. Peruutusehdot asiakkaalle: - Asiakas voi peruuttaa tai siirtää varauksensa ilman kuluja viimeistään 24 tuntia ennen ryhmätunnin alkua. - Peruutus tai siirto tehdään helposti varausvahvistuksessa olevan linkin kautta tai ottamalla yhteyttä sähköpostitse (mona.supperi@joyousnation.com) - Mikäli peruutus tehdään alle 24 h ennen tunnin alkua, maksua ei palauteta. Terveys ja vastuunrajaus: Jooga ja meditaatio tapahtuvat ulkotiloissa luonnon keskellä. Osallistuminen tapahtuu asiakkaan omalla vastuulla. Yritys ja ohjaaja ei ole vastuussa mistään mahdollisista onnettomuuksista, jotka tapahtuvat ryhmätuntien aikana. Näitä voi olla esimerkiksi - Fyysiset vammat tai terveyshaitat esim. nyrjähdykset, venähdykset tai vilustuminen. - Luonnon aiheuttamat riskit, kuten käärmeen tai punkin puremat. - Maastossa liikkumisen vaarat, kuten lasinsirpaleeseen astuminen, liukastuminen tai kaatuminen. Suosittelemme pukeutumaan sään mukaan ja ottamaan huomioon muut ihmiset ja luonnon eliöt ja -olosuhteet. Varausvahvistus ja sääinfo: - 2 h ennen ryhmätunnin alkua asiakas saa varausvahvistuksen, joka sisältää ajankohtaiset sääolosuhteet ja tunnin vahvistuksen tai peruutuksen. Ohjaajan peruutus: - Jos tunti joudutaan perumaan sääolosuhteiden tai ohjaajan äkillisen sairastumisen vuoksi, asiakas saa valita: 1. Uuden ajankohdan varauksen siirtämiseksi. 2. Lahjakortin, jolla voi varata samanhintaisen ryhmätunnin toisena ajankohtana ( voimassa 6 kk). 3.Maksun palautuksen pyynnöstä sähköpostitse (mona.supperi@joyousnation.com) Tuntien aikataulutus: - Ryhmätuntien aikataulutus suunnitellaan sääolosuhteet huomioiden 10 vuorokauden ennakolla. Tunnit pyritään järjestämään aurinkoisille ja sopiville ulkoilupäiville. - Tämä ennakointi vähentää sääperuutusten määrää. Maksutapahtumat: - Maksu suoritetaan varauksen yhteydessä. Maksunvälittäjänä toimii Stripe. Palautukset tehdään virtuaalisena lahjakorttina samaan maksutapaan tai asiakkaan toiveen mukaan. Yhteystiedot: Joyous nation y-tunnus 3523861-7 mona.supperi@joyousnation.com +358 449882927 Contacts Company Name: Joyous nation Address: Matinkylä, Espoo, Suomi Phone: +358449882927 Email: mona.supperi@joyousnation.com Web: https://app.booklux.com/book/joyous-nation